Frequently Asked Questions
Orders and Purchases
Manage your order, check tracking, or get help if something looks wrong.
How do I cancel or edit an order?
All products are made to order, so we cannot cancel orders due to change of mind.
We can help with changes like correcting your delivery address or contact information, but only if the order has not been processed yet.
Please include your order number when you reach out.
How can I track my order?
Log in to your account and go to Orders to check your purchase status.
Tracking details will be sent once your order has shipped, if available.
What should I do, my order has an issue?
Contact our support team and include your order number, photos if needed, and a short description of the issue.
The sooner we receive the details, the faster we can check and help resolve it.
Returns and Exchanges
Read our return, exchange, and refund policy before sending anything back.
How do I start a return?
Contact our support team with your order number and reason for return.
We will send you the next steps, including where to send the item.
Can I exchange an item instead of returning it?
Yes. Exchanges are allowed within 7 days of delivery, as long as the item is unused and in its original condition.
Tell us which item you want instead, and our team will guide you through the process.
How long does a refund take?
Once we receive and inspect the returned item, please allow 5–7 business days for processing.
Approved refunds are sent back to your original payment method.
Shipping and Tracking
Shipping times depend on your location and the production schedule.
How long does shipping take?
All orders go through a production period before shipping. Please allow 3–5 business days for production.
Estimated delivery times after shipping:
Luzon: 2–3 business days
Visayas: 3–5 business days
Mindanao: 5–10 business days
Most orders arrive within 5–15 business days from the order date, depending on your location.
Do you accept rush orders?
Not at the moment.
All orders follow our standard production and shipping process so we can keep the work consistent.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to update your address.
We can only change the delivery address if the order has not shipped yet. Once the order has been shipped, the address can no longer be changed.
