Orders cannot be canceled due to a change of mind, as all of our products are made to order. However, if there’s an error in your info, we’ll do our best to assist. You may request updates such as correcting your delivery address or contact information by contacting our customer support team via email or live chat. Please have your order number ready.

Keep in mind that changes may not be possible after 24 hours, as orders are processed quickly once received.

Log into your account on our website and click “Orders” to review your purchase.

Contact our support team through email, phone, or our website’s contact form. Be sure to include your order number and a short description of the issue so we can resolve it as quickly as possible.

You can return most items within 7 days of receiving your order. Products must be unused, in their original condition, and include all packaging.

Contact our support team with your order number and the reason for the return. We’ll provide step-by-step instructions, including the return address.

We do allow exchanges on most items within 7 days of delivery. Simply let us know which item you’d like instead, and our team will guide you through the process.

Once your return is received, please allow 5–7 business days for processing. Refunds are issued to your original payment method.

All orders include a production period before shipping. Please allow 3–5 business days for production. Once shipped, delivery times vary by location:

Luzon: 2–3 business days
Visayas: 3–5 business days
Mindanao: 5–10 business days

In total, most customers receive their orders within 5–15 business days, depending on location.

At this time, we do not accommodate rush orders. All purchases are processed and shipped through our standard delivery service to maintain quality, reliability, and consistency.

Contact our support team to request an address update. We are unable to make changes to the delivery address once your order has shipped.